We Study What Homeowners Actually Say.
Great Work Research analyzes customer feedback and market data to understand what creates trust, frustration and loyalty in home service and contractor businesses.
Three Kinds of Research
Customer Experience Reports
Market-level looks at what customers say about a specific trade in a specific area - starting with pools and outdoor living.
Review Intelligence Studies
What patterns in 1-star and 5-star reviews actually reveal about communication, pricing and recovery.
Customer Language Reports
How homeowners naturally describe expertise, trust, value, communication, reliability and quality.
Every Report Discloses Its Own Limitations
Transparency is part of the work, not a footnote. Every report we publish will disclose:
We won't call an observation a "benchmark" until the sample size and methodology actually support that claim.
Where We Are Right Now
We're building our first Customer Experience Report now and don't have a published report to share yet. Rather than publish something rushed or padded with unverified numbers, we'd rather tell you that directly.
In the meantime, you can try the methodology on your own business: run The 60-Second Revenue Leak Check, or talk to us about a Review-to-Revenue look at your reviews and your competitors' reviews.
Want to Know When the First Report Publishes?
Get in touch and we'll let you know when Great Work Research goes live.
Get in Touch